Q: How many times can I re-use Lucy Lash Co. lashes?
A: Our lashes are premium quality and can last up to 25 wears.
Q: What is your return policy?
A: Due to the nature of the product, for sanitary purposes there are no refunds or exchanges. These lashes are individually hand-made and therefore, natural, slight variations in each eyelash may occur. Each pair of eyelashes is carefully inspected to ensure quality.
Q: Do you do in-person deliveries?
A: Yes! If you are located in the northeastern Queens area or Lower East Side Manhattan area (NYC), you may be eligible for an in-person delivery of your order. Delivery locations may be up to our discretion. You may message us on Instagram at @lucylashco to confirm your eligibility for in-person delivery or pick-ups and to stay up-to-date.
Q: How can I place an in-person delivery?
A: These orders may be placed by Direct Message (DM) @lucylashco on Instagram. Be sure to include the lash style(s), quantity, and neighborhood and zip code. We accept payments through Zelle and Venmo. We will follow-up and confirm your order and ask for your delivery address and time of delivery.
Q: How long will it take for my order to ship?
A: Please allow 1-5 business days for your order to be processed.
Q: How do I apply lashes?
A: Practice makes perfect, and once you get it it is super easy! The two essential items you will need are: 1) Lucy Lash Co. lashes and 2) lash glue! We highly recommend the lash glue DUO Brush-on Adhesive in Clear, which retails for around $6 at Ulta, CVS, Target, or your local beauty supply store/drugstore. Optional items are tweezers to help you apply the lash (highly recommended for beginners), and a scissor handy in case you need to trim the length of your mink lashes to fit the length of your eye.
How to apply:
1) Carefully remove lash from packaging.
2) Hold mink lash up to your eye.
3) Trim the length of the lash to fit your eye (if needed).
4) Apply a generous layer of DUO lash glue.
5) Wait around 30 seconds for the glue to become tacky. PRO TIP: While you wait, reinforce the C-curve of the lash to easily go along the curve of your eye.
6) Using tweezers, place mink lash directly on your lash line at an upwards angle. It is best to have a mirror at a 145 degree angle so that you can see exactly where you are placing your lash rather than having your mirror straight out in front of you. Start by securing the middle of the lash and then adjusting the inner and outer corners of the lash as needed.
If you still have questions or concerns, many mink lash application tutorials are available on YouTube!
Q: I still have questions!
A: Feel free to send us your questions on Instagram and/or use our Contact page.
Thank you for choosing Lucy Lash Co.!